Shipping

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Thank you for choosing Luminora. We want to ensure that your order reaches you in a timely manner and that you are fully informed about our shipping process. Please review the following shipping policy to understand how we handle shipping and delivery.

Order Processing Time
1.1 Order Confirmation:
Once you place an order on our website, you will receive an order confirmation email. This email will contain details of your order, including the items, quantities, and shipping address provided. Please review this information carefully and contact us immediately if any changes are needed.

1.2 Order Processing:
After receiving your order, we will process it within 1 business days. During this time, we will verify the availability of the items, perform quality checks, and prepare your order for shipment. Please note that business days do not include weekends or public holidays.

Shipping Methods and Delivery Time
2.1 Shipping Methods:
We offer several shipping methods for domestic and international orders. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs. The shipping methods may vary based on your location and the weight and dimensions of the package.

2.2 Delivery Time:
The estimated delivery time for your order will depend on the shipping method selected, the destination, and any customs processes. Please note that delivery times are approximate and may be subject to unforeseen delays, such as weather conditions or customs inspections.

Shipping Costs
3.1 Shipping Fees:
Shipping fees are calculated based on the total weight of your order, the shipping method selected, and the destination address. The shipping fees will be displayed during the checkout process, and you will have the opportunity to review them before completing your purchase.

3.2 Customs Duties and Taxes:
For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for more information about import regulations and applicable charges.

Order Tracking
4.1 Tracking Information:
Once your order is shipped, we will provide you with a tracking number and the relevant carrier information. You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our order tracking system, if available.

4.2 Tracking Updates:
Please note that it may take some time for tracking information to be updated after your order is shipped. If you have any concerns or questions regarding the tracking status of your package, please feel free to contact our customer support team for assistance.

Shipping Restrictions
5.1 Restricted Items:
Certain products may be subject to shipping restrictions due to legal or logistical reasons. These restrictions may vary by country, state, or region. If any restrictions apply to your order, we will notify you promptly and work with you to find a suitable solution.

Contact Us
If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at info@luminora.co.uk We are here to help!

Please note that this shipping policy is subject to change without prior notice. Any modifications or updates to this policy will be reflected on our website.

Last updated: 01/8/2023